Returns & Exchanges

Returns

• Eligibility: Items must be returned within 14 days of receipt in their original condition and packaging.
• Process: To initiate a return, please contact our customer service team.

Exchanges

• Process: If you wish to exchange an item, please contact us to ensure availability.

Refunds

• Method: Refunds will be processed via the original payment method within 7-10 business days after receiving the returned item.
• Conditions: Shipping fees are non-refundable.

For any questions or assistance, please contact our customer service team at info@dhroots.com.